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    • Home
    • Our Product
    • How to Buy
    • Licensing
    • Resources
      • Guides and Tutorials
      • Updates
      • FAQ
      • News
    • Support
    • Testimonials
    • Contact Us
  • Home
  • Our Product
  • How to Buy
  • Licensing
  • Resources
    • Guides and Tutorials
    • Updates
    • FAQ
    • News
  • Support
  • Testimonials
  • Contact Us

Our Support Structure

Customers of Backup Assure have access to free support.  

What is covered:

  • Installation Assistance
  • Licensing
  • Product Support


BACKUP ASSURE SUPPORT OPTIONS

Installation Assist

Installation Assist

Installation Assist

Included in your Backup Assure purchase.  We help you deploy the Backup Assure OVA and license it for you.  This is provided and included in your 30 minutes of consultation.

General Support

Installation Assist

Installation Assist

  • Email support
  • Scheduled Support
  • Chat support
  • Escalation to remote screen share session

Webex Support

Installation Assist

Discord Community Support

We support Webex chat and Webex remote assistance.  Webex provides industry leading remote view and remote control securely.

Discord Community Support

Discord Community Support

Discord Community Support

Use our online community on discord.  Our engineers actively monitor discord to answer your support questions.  Discord is a highly capable and free community platform.

Join our Discord!

Included

Discord Community Support

Want to know more?

Support is included with your purchase of Backup Assure.  Our support engineers are here to help you. Email and support escalation are included with your subscription.

Want to know more?

Discord Community Support

Want to know more?

Contact us by email: support@backupassure.io

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Backup Assure Pty Ltd

PO Box 6333, Point Cook VIC 3030, Australia

Copyright © 2024 Backup Assure Pty Ltd - All Rights Reserved.      

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