Our Support Structure

Included in your Backup Assure purchase.  We help you deploy the Backup Assure OVA and license it for you.  This is provided and included in your 30 minutes of consultation.

• Email support
• Scheduled Support
• Chat support
• Escalation to remote screen share session

We support Webex chat and Webex remote assistance.  Webex provides industry leading remote view and remote control securely.

Use our online community on discord.  Our engineers actively monitor discord to answer your support questions.  Discord is a highly capable and free community platform.

Join our Discord!

Support is included with your purchase of Backup Assure.  Our support engineers are here to help you. Email and support escalation are included with your subscription.

Contact us by email: support@backupassure.io