Case Study: Streamlining Backup Solutions for The Royal Women's Hospital

The Royal Women's Hospital is one of Australia’s leading specialist hospitals, providing comprehensive healthcare for women. As an organisation that relies on dependable, easily managed technology solutions, it values efficient tools that support smooth operations. Ensuring secure and reliable backups of critical Cisco appliances is essential to maintaining their technological infrastructure and continuity of services.

Neil Cook, responsible for managing the hospital’s backup systems, found that their previous solution was cumbersome, requiring a separate Linux platform and multiple service installations. The process was often unreliable and time-consuming, leaving him concerned about the stability of backups. “We spent a lot of time with Cisco TAC, fault-finding backup issues and worrying about whether our backups were current,” Neil shared.

Implementing Backup Assure marked a significant improvement in the backup process for Neil and his team. The product’s streamlined setup eliminated the need for complex configurations, and its post-deployment checks certified that everything was in working order. Neil noted, “It was easy to implement, and the post-deployment checks by the Backup Assure team gave me comfort that everything was configured correctly.”

One of the standout features for Neil was the straightforward configuration and ease of use, along with regular notifications confirming successful backups and automatic purging of old data. “The product has saved our organization many hours, making backups of Cisco Catalyst Centre and other Cisco products simple. I now have the assurance that, if needed, our backups are available and up to date,” he said.

Since switching to Backup Assure, the Royal Women’s Hospital has significantly reduced the time spent on backup-related issues. The product has proven to be exceptionally stable, simplifying the backup process and increasing confidence in data security. “The YouTube installation and configuration videos made the whole process easy to follow,” Neil commented. “And the team at Backup Assure has been fantastic—very responsive and easy to work with.”

With regular updates on new software releases and functional improvements, Neil feels confident that the backup solution will continue to meet their needs in a fast-evolving technological landscape.