Case Study: Streamlined Backup Solution for the Department of Infrastructure, Transport, Regional De

The Department of Infrastructure, Transport, Regional Development, Communications, and the Arts plays a crucial role in Australia’s development, providing policy advice, and delivering programs, projects and services in the infrastructure, transport, communications and arts sectors. Facing a growing need for efficient data management, the department sought a reliable and low-maintenance backup solution. Vannaveth Pathammavong, a Network Solution Architect with the department, was involved in finding a solution that would streamline operations and offer peace of mind.

Before Backup Assure, the department grappled with backup complexities that limited efficiency. "We had the challenge of deploying our own remote backup solution or keeping backups local," Vannaveth shared, highlighting the need for an automated system that could manage backups with "minimal overhead" and provide dependable restore points.

Backup Assure stood out due to its ease of use and remote functionality. "Backup Assure offered us ease for a remote backup solution," noted Vannaveth, emphasizing the importance of automated scheduling and housekeeping features. The department was particularly drawn to the “set and forget” nature of Backup Assure, as it allowed the team to know that “we have restore points should we ever need to.”

Backup Assure's implementation process was simple and effective. Vannaveth described it as “easy to deploy, easy to use, and really a one-stop-shop set and forget solution.” The team appreciated Backup Assure’s user-friendly design, allowing them to quickly integrate it into their existing infrastructure without significant intervention.

When the department encountered an unexpected issue where Backup Assure stopped working, the support team went above and beyond. "Support was quick to find and provide a solution which, in the end, was not even related to Backup Assure itself," Vannaveth said, praising the team's attentiveness and expertise in resolving the issue quickly. This experience reaffirmed the department’s confidence in both the product and the quality of customer support.

Since adopting Backup Assure, the department has seen substantial improvements in its backup processes. The solution has given them confidence, knowing that their backups are secure and easily accessible. As Vannaveth summarized, "Backup Assure has provided us comfort from management to engineers, providing us with necessary backups to multiple appliances that the solution offers."

Vannaveth concluded his testimonial with high praise for Backup Assure: "Keep up the great work. It’s a great solution for organisations looking for a seamless and smooth backup solution.”