Coronado Global’s Backup Transformation: A Case Study

At Coronado Global, managing backups had always been a challenge. Richard, one of the key IT professionals at the company, describes their initial struggles: “Before implementing Backup Assure, our backup processes were largely manual and inconsistent. We only conducted ad-hoc DNA backups during upgrades or changes, and our ISE backups were stored on a shared SFTP server with little oversight. It often led to clutter and inefficiencies.” This lack of structure and the manual nature of the process drained valuable time and resources, becoming a recurring pain point for the team.

Two major challenges plagued their backup management: “The lack of regular backups for Catalyst Center and the manual cleanup of the SFTP server for ISE backups were significant pain points,” Richard explains. These inefficiencies led to a system that was neither reliable nor scalable, forcing the team to constantly monitor backup spaces and manually intervene when something went wrong.

Backup Assure came onto their radar through the team that helped with their DNA implementation. “Their explanation of the solution’s capabilities immediately caught our attention,” Richard recalls. “It aligned perfectly with our needs for automated and reliable backups.” What stood out was the promise of automation, a feature they desperately needed.

For Richard and his team, a few features quickly became game-changers: “Backup Assure’s automated purging of old backups and its alert system for failed backups were standout features for us. These functionalities streamlined our backup management and gave us peace of mind.” By automating tasks that were once done manually, the team could now focus on other important tasks without constantly worrying about the state of their backups.

When it came time to deploy Backup Assure, the process was smoother than they expected: “The implementation was straightforward, thanks to the easy-to-deploy OVA file,” Richard notes. However, like any technical rollout, there were a few hiccups along the way: “We encountered some issues with our internal NTP and mail relay servers, but the support team resolved them quickly and efficiently. They even issued software patches within the same day.”

One of the biggest advantages for Coronado Global was how easily Backup Assure integrated with their existing infrastructure: “The solution integrates seamlessly with our Cisco Catalyst Center and other Cisco products,” Richard adds. This seamless integration meant that the team didn’t have to worry about compatibility issues, allowing them to maintain focus on their core tasks.

The transformation in their backup operations was immediate. “Backup Assure has completely changed how we handle backups,” Richard says. “It ensures backups happen regularly and automatically, saving us time and eliminating the need for manual oversight. Especially when disk space runs low, we no longer need to intervene.” The team now enjoys greater confidence in their backup processes, knowing they’ll be immediately notified if any issues arise.

Richard’s team was equally impressed by the level of support they received: “The support we've received has been top-notch. During the initial implementation, the team quickly addressed most issues. For the few remaining concerns, they provided software patches the same day, demonstrating a level of dedication that exceeded our expectations.”

For Coronado Global, Backup Assure has been a game-changer. As Richard puts it, “For our small team with limited resources, Backup Assure has delivered peace of mind. Knowing that reliable backups are in place and being notified of any issues immediately allows us to focus on other critical tasks.” He concludes with a strong endorsement: “I highly recommend Backup Assure to anyone managing multiple Cisco products—it’s easy to implement and does exactly what it promises.”